Cairns Bus Lines Privacy Policy

Your Privacy Matters: Our Commitment to Protecting Your Information

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How this website uses information

Cairns Bus Lines is part of Waggie Group. This statement describes the information requested through this website and how to contact the team about it. Updated 5 October 2026.

Transport and contact enquiries

When you submit a form, you provide contact details and the information needed to respond to your request. A transport enquiry can include your journey date, route, passenger count, luggage and additional instructions. The site sends the request through its enquiry handler to the team’s mailbox.

Give practical boarding requirements rather than medical records, and do not send payment-card details, identity documents or other unnecessary sensitive information through the enquiry form. Information relevant to arranging the journey may need to be supplied to the operating transport provider. Ask the team about the arrangement if you have a particular privacy concern.

Guided transport helper

The guided helper uses preset questions and answers. It does not send your responses to an external AI service. Answers remain on the page until you choose to continue to the quote form. If the quote form is on another page, the journey draft is temporarily stored in the same browser tab so the answers can carry across.

The quote page removes that stored draft when it reads it and ignores drafts older than 30 minutes. The helper does not automatically email the answers. Review the quote form and submit it only when you are ready to send an enquiry. Closing the helper is not the same as sending a request.

Careers and newsletter requests

A career expression of interest includes the information and CV you choose to provide. Send role-related details and leave out bank information, tax file numbers and unrelated sensitive information. A newsletter form sends your name and email as a subscription request to the team; it does not establish a transport booking.

Contact the team if you want to stop receiving requested updates. A transport enquiry should not be interpreted as an instruction to receive unrelated marketing.

Browser storage, site resources and third parties

The enquiry handler uses a browser session to help limit repeated form submissions. The guided helper uses temporary browser-tab storage for the handoff described above. Browser settings can restrict this storage, which may prevent automatic answer transfer while still allowing you to enter the enquiry manually.

The site also loads third-party resources, including Google Tag Manager and some font or icon resources. Requests to those providers can disclose technical information such as an IP address and browser details. Tracking behaviour depends on the tags configured for the site. Contact the team for questions about the current configuration rather than assuming all cookies are anonymous.

Links to tour, social-media and other external websites take you to services with their own privacy information. Check those policies before providing information there.

Records and privacy requests

Submitted enquiries and applications can become records in the team’s mailbox and booking or administration processes. The 30-minute helper-draft limit does not describe how long submitted records are retained. Ask the team about retention, access, correction or deletion requests relating to information you have supplied.

Email contacts@cairnsbuslines.com or call 0409 661 342. Identify the enquiry or booking involved and the information you want addressed. The team may need to verify that a request relates to you before discussing personal records.

For general privacy-rights information, visit the Office of the Australian Information Commissioner. Contact Cairns Bus Lines first with a concern about information supplied to this site.

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