What services does Cairns Bus Lines provide?

Cairns Bus Lines provides airport transfers, school bus services, private bus charters, and tours across Far North Queensland.

Do you provide Cairns Airport transfers?

Yes, we provide convenient airport transfers from Cairns Airport to hotels, resorts, and destinations including Palm Cove and Port Douglas.

Can I book a private bus charter?

Yes, private bus charters are available for weddings, events, conferences, and group tours. We can tailor transport to your needs.

Are the drivers qualified and experienced?

Yes, all Cairns Bus Lines drivers are fully licensed, experienced, and undergo regular training to ensure passenger safety.

Do you offer tours in Cairns?

Yes, we provide guided and custom bus tours to popular Cairns attractions including the Great Barrier Reef, Daintree Rainforest, and Kuranda.

Terms and Conditions | Cairns Bus Lines

Booking terms for Cairns Bus Lines

Cairns Bus Lines is part of Waggie Group. These terms describe charter bookings provided by Waggie Pty Ltd and the arrangements recorded in your written quote and confirmation. Ask the team to resolve questions about the itinerary or conditions before accepting the booking. Transport may be arranged through a partner provider; confirm the operating arrangements for your journey.

Last updated 5 October 2026. Read these terms with the written quote and confirmation for your booking.

Your consumer rights

These terms do not remove rights or remedies that cannot be excluded under the Australian Consumer Law. Applicable consumer guarantees include services being provided with due care and skill, being fit for an agreed purpose and being supplied within a reasonable time when no time has been agreed. A statement about cancellation, luggage or liability below does not override those rights.

For general information, see the ACCC consumer rights and guarantees guidance.

Quotes and booking confirmation

A quote describes the price and arrangements assessed from the information you supply. Availability is checked when the booking is confirmed; receiving a quote does not itself reserve a vehicle. We provide written confirmation when the booking is accepted. Check the dates, movements, passenger numbers, luggage, essential features and inclusions before accepting.

Quoted prices include 10% GST under the existing policy. Relevant airport charges, tolls, parking, admission costs and other applicable charges may change. Ask the quote to identify the charges included in your itinerary and the charges payable separately. Changes to the itinerary or requirements need assessment and written agreement.

Deposits and final payment

Customers without an approved credit account: a deposit of 25% of the booking price is required to confirm the booking. The remaining balance is due no later than 4 days before travel.
Customers with a Waggie Pty Ltd credit account: where the booking amount exceeds the approved credit limit, the excess must be paid as a deposit. Where the booking or bookings for the same period stay within the approved limit, no deposit is required under this policy.
Customers located outside Australia: the full booking amount is due no later than 7 days before travel.

Follow the payment instructions in your booking documents. The existing published card fee is 1.75% of the transaction value for Visa or Mastercard payments. Confirm the payment method and applicable fee with the team before paying.

Parking, tolls and other itinerary charges

Airport parking and tolls are included in coach rates where applicable under the quote. Additional parking and tolls for city-to-city touring are payable when used, unless the negotiated arrangements state otherwise. A preliminary estimate of charges is not a final invoice and does not replace an agreed rate.

National park entry charges are not included in the coach rates. If the itinerary requires entry and a charge is incurred, that cost is payable by the hirer. Actual charges incurred to deliver the requested itinerary determine the final amount. Newly introduced third-party charges or increases in applicable statutory charges and taxes may also be payable. Ask for the treatment of these items to be explained in the quote.

Changes and extensions

Request a change in writing. An amended date, route, time, passenger count or other requirement is subject to availability and must be confirmed in writing. The existing policy allows an amendment fee of up to $50, with substantial change management assessed separately, plus relevant additional charges such as tolls.

An extension to the booked duty can create extra transport costs and charges from venues, accommodation providers or other suppliers. Obtain agreement before relying on a later finish or an additional movement. Operational requirements, including lawful driver hours, may limit what can be provided.

Customer cancellations

For a customer who cancels or changes their mind, refunds or credits are not automatically provided under the existing change-of-mind policy. The following cancellation charges may apply. This does not restrict any refund or other remedy required by consumer law.

More than 4 days before travel: up to 25% of the booking value.
From 4 days before travel until the day before travel: up to 50% of the booking value.
On the travel date: up to 100% of the booking value.

The cancellation charge will not exceed the booking value. Relevant cancellation charges incurred with third-party suppliers, such as a venue or accommodation provider, may also be payable. Contact the team in writing to report a cancellation and ask for the charges applicable to your booking.

Passenger conduct and vehicle care

Passengers need appropriate clothing, including a shirt, shorts, trousers or skirt, and footwear. Food and beverages require prior written approval. Where permitted, a bond may be requested to cover the risk of damage. Smoking is not permitted on the vehicles.

The vehicles do not provide refrigerated bulk-food storage. Bulk quantities of food or other plant or animal products are not accepted where hygiene, disease, vermin or passenger-comfort concerns arise. The existing policy treats quantities exceeding what a passenger may reasonably consume during the individual trip as bulk quantities.

The hirer is responsible for damage caused by passengers on the booking. This does not make the hirer responsible for damage caused by us or our employees.

Luggage and lost property

Tell the team what luggage and equipment the group intends to carry. Keep track of personal belongings and check for them before leaving the vehicle. Responsibility for loss or damage is assessed subject to applicable law, including circumstances involving our negligence; these terms do not exclude rights that cannot lawfully be excluded.

An item may be refused if it is unsafe, a hazardous substance or dangerous good, likely to be damaged during carriage, or likely to damage other luggage or property. If carriage is refused, the passenger is responsible for arranging alternative transport for the item and the associated costs.

For items left behind, we make reasonable efforts to identify and notify the owner. Collection is the passenger’s responsibility, and freight costs for sending an item elsewhere are payable by the passenger. The existing policy provides for storage for 90 days, after which an unclaimed item may be disposed of. Report lost property promptly with the journey date and description.

Scheduling and disruptions

We work towards the agreed departures and arrivals, but road conditions, access, delays and other factors can affect the journey. Exact timing is not guaranteed by these terms. Allow practical time for important connections and discuss the required arrival with the team when enquiring.

If a service problem occurs, contact us with the booking details. Applicable consumer guarantees and remedies remain in place. The circumstances, notice provided and any reasonable response or replacement arrangement may be relevant to the outcome.

Liability and third-party services

Where the law permits a limitation of liability for a service, the existing policy limits the remedy to supplying the service again or paying the cost of having it supplied again. That limitation applies only to the extent legally permitted and does not remove non-excludable rights.

Additional expenses arising from a journey that does not run to schedule, and services supplied by other providers, are assessed under the applicable booking terms and law. Third-party activities, accommodation or other services may have their own terms. No statement here excludes liability where doing so would be unlawful.

Refusal of travel and safety instructions

Travel may be refused or a passenger removed where disruptive, threatening or unlawful behaviour creates a risk to people or property; where a passenger appears affected by alcohol or drugs or has unlawful substances; where an infectious illness presents a risk; where smoking is observed; or where a passenger fails to follow applicable laws, safety requirements or booking terms.

The driver must follow road rules, speed restrictions, applicable passenger-transport requirements and legal driving and rest limits. Safety instructions take precedence over a request to recover time or use an unsuitable route. The driver may stop to provide assistance, seek emergency services or report behaviour that endangers others. Applicable emergency-service costs are assessed under the existing booking policy and the law.

Questions about a booking

Contact Cairns Bus Lines on 0409 661 342 or contacts@cairnsbuslines.com. Include the booking reference and the movement you are asking about. Keep written clarifications with your confirmation.